Refund & Cancellation Policy

Cancelling

Cancel at any time from Account and billing. Cancellation takes effect at the end of the period you have already paid for; you keep access and any included credits until then. Nothing further is charged.

Cancelling takes the same number of clicks as subscribing. We do not require you to call or email to stop a plan.

Subscription refunds

If you cancel within 14 days of a first subscription payment and have used no more than 20 credits, we refund it in full.

Beyond that, subscription periods already begun are not generally refunded, except where the law where you live gives you a stronger right, which we will honour.

If the service was materially unavailable for an extended period, tell us and we will refund the affected portion pro rata.

Credit packs

Unused credit packs are refundable within 14 days of purchase. Credits already spent are not refundable: a generation consumes compute whether or not you liked the result.

Generative output varies. A result you are unhappy with is not by itself grounds for a refund, but if a job fails on our side the credits are returned automatically.

How to ask

Write to support@hotmesh.app from the email on the account, with the date and amount. We answer within 2 business days and process approved refunds within 10 to have them reach your statement.

Refunds return to the original payment method. Charges appear as HM*DIGITAL SERVICES.

Chargebacks

Please talk to us before contacting your bank; almost everything is faster to resolve directly. Accounts with an open chargeback are suspended until it is settled.

We will contest chargebacks raised without a prior request to us, and accounts found to be abusing the process are closed permanently.