Contact
General help and billing: support@hotmesh.app
Privacy and data requests: privacy@hotmesh.app
Copyright notices: dmca@hotmesh.app
Content reports and compliance: compliance@hotmesh.app
Response times
General questions: within 2 business days.
Billing and refunds: within 2 business days.
Reports of material involving minors, or of a real person depicted without consent: within 24 hours, every day.
Pro and Scale API customers have priority routing; Scale customers also get a shared channel.
Before you write
Forgotten password: use the reset link on the sign-in form. Our email is discreet and never mentions adult content in the subject.
Credits missing after a failed generation: they are returned automatically, usually within a minute. If they are not, send us the job identifier.
Card declined: most declines come from the bank, not from us. Adult-category merchants are declined more often than average; a different card usually works.
Discretion
We never put explicit wording in an email subject line or a billing descriptor. Statements show HM*DIGITAL SERVICES.
We will never ask for your password. Nobody from HotMesh has a reason to know it.